Questions, answered
Frequently asked questions
New to massage or new to the studio? Here’s what most people want to know first.
- Is this your first massage?
- If you've never had a professional massage before, don't worry. Nataliia will guide you through the process, answer any questions, and help ensure you feel comfortable throughout your session.
- Will the massage hurt?
- Massage should never feel overwhelming. Pressure is adjusted based on your comfort level and goals. Deep tissue work may feel more intense at times, but communication is always encouraged during the session.
- Which service should I choose?
- If you're unsure which service is right for you, Nataliia can help recommend the best option based on your goals, areas of concern, and preferred pressure level.
- How early should I arrive?
- Please arrive 5–10 minutes before your appointment so you have time to settle in and prepare for your session.
- Is massage safe if I have a medical condition?
- In many cases, yes. Please inform Nataliia of any medical conditions, injuries, surgeries, or health concerns before your appointment so your session can be tailored appropriately.
- What is your cancellation policy?
- If you need to cancel or reschedule your appointment, please provide as much notice as possible so the appointment time can be made available to other clients.
- Are gift certificates available?
- Yes. Gift certificates are available and make a thoughtful gift for birthdays, holidays, anniversaries, and special occasions.
- Should I tip my therapist?
- Tipping is always appreciated but never expected. The most important goal is ensuring you have a positive and comfortable experience.
Still wondering about something? Call or text 540-255-9462, or read what to expect on your first visit.